Contact us

Trading Standards administers the register of independently qualified pool inspectors. Get in touch with us if you would like more information, or if you have a question or complaint.

By phone

Freephone: 0508 627 774
From overseas: +64 3 962 2580

Hours: Monday - Thursday 8:30am to 5pm and Friday 9am to 5pm NZT (except public holidays)

Office location and postal address

Consumer Protection and Standards Branch – Pool Inspector Registrar
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand

Media enquiries

You can email our media desk at, or call the MBIE media line on 027 44 22 141.

Language line

If English isn't your first language, you can use a free telephone interpreting service called Language Line. Interpreters are available for 43 different languages. Call us after 9am, ask for Language Line and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.

Language Line website(external link)

Video relay service

If you're deaf or hearing impaired, after 9am we can use the Video Relay Service to provide information.

See the NZ Relay website(external link) for more information.